In times of crisis, the true strength of a business lies in how it supports both its clients and its team. At Explore Property Munro & Co, we believe that exceptional service starts from within – by fostering a workplace that prioritises people while delivering proactive, top-tier property management.
Our recent experience during Townsville’s extreme wet weather event in February reinforced these values, showcasing how our people-first culture and hands-on approach set us apart.
A Workplace That Puts People First
A strong, supported team delivers the best outcomes for clients. With over 420 properties to safeguard, our business owners personally stepped in to assist, creating an environment where staff could remain fully present – at work, at home, and in the community.
This ensured our team had the flexibility to manage their own homes and families while continuing to provide exceptional service to landlords, tenants, and homeowners.
“I just wanted to take a moment to express my sincere gratitude for the outstanding updates and service you’ve provided during this awful weather event. Never before have I experienced such care andattentiveness from a rental agency, and it truly means the world to me.” – Carol, Tenant
Proactive Property Management in Action
We don’t wait for challenges to pass – we meet them head-on. Despite the extreme weather conditions, Explore Property Munro & Co remained on the ground, actively visiting properties, communicating with landlords and tenants, and providing hands-on support.
Our proactive approach reassured clients that their properties were being monitored, and their concerns or any issues caused by the weather event were being addressed in real time.
“Bikram asked me to pass on a massive thank you to the entire team – he feels incredibly grateful for how proactive we’ve been. Seeing Jools over the weekend keeping both him and his homemakers supported, he couldn’t imagine anyone else to trust with his properties!” – Seema, Landlord.
Why This Matters to You
Our commitment to a people-first culture and proactive property management isn’t just about responding in a crisis – it’s how we operate every day.
If you’re a homeowner, a property manager, or a sales agent and are looking for a team that puts service, support, and strategy first, we’d love to connect.
