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Local Support for National Infrastructure

The days of listening to your computer dial up to the internet are now just a distant memory. Businesses have evolved and technology has changed; meaning secure, fast and reliable internet connection is more important now than ever before.  

Helping to support innovation, business growth, job creation and education across north-west Queensland is a top priority of nbn™ Local.  

Townsville was one of the nation’s first nbn™ pilot sites. Excitingly, the nbn™ multi-technology mix has evolved over time. Many Townsville and Ayr businesses that rely on the nbn™ network can now access business-grade fibre product- business nbn™ Enterprise Ethernet*– via retail service providers based on CBD equivalent wholesale pricing.  

It is the fastest symmetrical wholesale product available, with a 99.95 per cent network availability uptime target, helping to reduce business downtime.^ 

Head of nbn Local Queensland Kylie Lindsay said Enterprise Ethernet helps regional businesses access the same digital opportunities as those in major capital cities.   

“Businesses are increasingly using business nbn Enterprise Ethernet to support cloud-based business operations, remote file storage, content hosting, unified communications, large file distribution, and to connect head office locations,” Kylie said.  

“For business nbn Enterprise Ethernet customers, we are helping to level the playing field and ensuring that more businesses throughout Australia in more locations can participate in the digital economy on an equal footing, with greater parity on recurring monthly wholesale charges.”#

Locally, on the ground, the north-west Queensland region is fortunate to have four dedicated nbn Local specialists and a team of field engineers working together to raise our digital capability.  

Townsville-based Business Lead Stuart McDonald said the team understood the challenges and needs of business, industry and customers because they are involved in their local communities and were passionate about what they do.   

“We have Casie Scott in Townsville who is the Community Engagement Manager, who is focused on strategy, whilst also working with a wide variety of stakeholders,” Stuart said.  

“We also have two Community Ambassadors who help individuals and community groups with 101 sessions, scam awareness and connection issues”. 

“I engage directly with businesses, business groups and Information Communication Technology providers to make sure they are making the most of their network connection. 

“Our job is essentially to help with questions or problems that customers may have and to help them so our Region can thrive.” 

For more contact Stuart McDonald at  

* Business nbn Enterprise Ethernet is only available in the nbn™ Business Fibre Zones, nbn™ Fixed Line network footprint and at limited premises served by the nbn™ Fixed Wireless and Satellite networks.

^ Customer experience, including the speeds actually achieved over the nbn™ network, depends on the configuration over which services are delivered to your premises, whether you are using the service during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan or how your provider designs its network). If your service provider has not selected a bandwidth in the highest of three classes of service available for business nbn™ Enterprise Ethernet, the speeds you experience may be affected by contention on the nbn™ network, particularly in busy periods.

# nbn is a wholesaler and does not control costs charged by service providers. Customers should contact their preferred service provider to ask about availability and any fees and charges from their provider that may be applicable.



Compiled by the BDmag editorial team


Compiled by the BDmag editorial team