Jayne Philp of COO Consulting works closely with businesses to understand their vision, identify pain points, and develop plans that align with their goals.
Tell us about yourself and COO Consulting.
Starting my career in retail with my first job at Angus & Robertson in Stockland, I quickly learned the importance of customer service and daily operations — the lifeblood of any business. From a casual school employee to full-time and eventually into management, I gained a deep understanding of business operations systems and processes and how valuable this is. This foundation has been instrumental in shaping my approach to consulting, where I now focus on tailored solutions that drive sustainable growth.
My diverse career path has taken me through various industries, culminating in moving back ‘home’ and running our family business. This journey has provided me with insights into the unique challenges and opportunities each sector presents. It’s also reinforced a common theme that many businesses face similar questions. Where will the next customer come from? Are customers satisfied with our service? Is the team performing as expected? Our market is changing so what do I do next?
At COO Consulting, we believe in the power of collaboration and integrity. We work closely with business owners to understand their vision, identify pain points, and develop plans that align with their goals. Unlike many consultancies, we don’t just plan; we help with implementation, ensuring strategies are effectively put into action.
We have had the privilege of working with numerous businesses, helping them navigate challenges and achieve significant milestones. Whether it’s turning around a struggling business or accelerating the growth of a successful one, our impact is reflected in our clients’ success stories.
What has been the most challenging aspect of founding COO Consulting?
The most challenging aspect of being in business has been navigating the uncertainty and constant change inherent in the business landscape.
Over the last 10+ years, Townsville and the world have faced numerous situations, such as the GFC, the 2019 floods, and the pandemic. These events have compounded the difficulties of ensuring consistent growth while needing to sometimes pivot with strategy and planning at a moment’s notice, all while maintaining a motivated and high-performing team.
Balancing the need to innovate and stay competitive with the day-to-day grind of operations during such crises has been daunting. Ensuring normalcy for both clients and staff amidst these disruptions was particularly difficult.
However, these challenges have also been incredibly rewarding, as they push me to continuously learn, grow, broaden my mindset, and improve both personally and professionally.
This is why I created COO Consulting—to help other business owners navigate these kinds of situations with support and confidence.
What is a fun fact about yourself?
I absolutely love baking! I find it incredibly relaxing and rewarding, and I often bake treats to share with friends and family. It’s my way of showing love and appreciation, and there’s nothing quite like the joy of seeing someone smile when they take a bite of something delicious I’ve made.
What is the best piece of career or business advice you have ever received?
The best career advice I ever received was to embrace failure as a learning opportunity. Early in my career, a mentor told me, “Don’t be afraid to make mistakes; they’re the stepping stones to success.”
This has stuck with me, reminding me to see setbacks not as roadblocks but as chances to grow and improve.
It’s encouraged me to take risks, innovate, and always strive for excellence, knowing that every challenge and mistake is part of the journey towards achieving my goals..
Going forward, what is next on the cards for COO Consulting?
Looking ahead, I’m excited about the growth and expansion plans for COO Consulting. We’re focusing on deepening our engagement with clients by introducing more tailored, innovative solutions that address the unique challenges each business faces. This includes expanding our team with experts in various fields to ensure we provide the best possible support and guidance.
Another exciting development is our plan to offer specialised workshops and training sessions for business owners and their teams. These sessions aim to equip them with the skills and knowledge needed to navigate the ever-changing business landscape successfully.
We’re also exploring new technologies and tools to enhance our consulting services, making them more efficient and impactful. By staying ahead of industry trends and continuously improving our approach, we aim to help more businesses thrive in challenging environments.
Ultimately, my goal is to make COO Consulting a go-to resource for business owners looking for reliable, effective support. I’m passionate about helping others succeed, and I can’t wait to see where this journey takes us next.
Main image – Jayne Philp
Images Credits – All images supplied.
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